Customer Service
Welcome to the SoRo Market, where customer service comes first! All of our staff are at your service and eager to meet your needs. Just ask!
The two people heading up our “Front End” – what we call our customer service department – are our manager, Jamie and assistant manager, Caroline. Both of them have years of experience helping our customers to remain happy and satisfied. Say “Hi” the next time you are in the store!
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222 Chelsea Street
South Royalton VT 05068 - 802.763.2400
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222 Chelsea Street
South Royalton VT 05068 - 802.763.2400
Jamie
Department Manager: Customer Service
I am a Vermont girl who grew up in Hartland. I have lived with my fiance and two cats in Tunbridge for the past few years. Before that, I lived in SoRo starting in 2001.
I worked for Sears for eight years in the following positions: tool territory manager, accounting and in-store marketing manager. I then worked at Welch’s True Value as a cashier for nine years before coming to the Co-op in 2016. I started as a cashier, was promoted to weekend manager and am now the front end customer service, AKA “front end” manager, but you can still often find me at a cash register.
I love co-ops because they are fresh, local and friendly!
I love this job because of the small town feel. Everyone knows everyone; it’s a homey vibe. It makes me feel good to know and be known by most of our customers and to be able to chat. Fellow associates as well as some customers have become great friends.
Caroline
Assistant Manager: Customer Service
I have been cashiering at the Co-op since 2018. What I love most about our Co-op is the balance that we strive to strike between being an outlet for local products and being an affordable local food option.
I was born and raised in Germany and came to the States to engage in changing the law so that sustainable farming practices become economically viable. I graduated from Vermont Law School in 2019 with a masters in food and law policy. I joined Rural Vermont that year as their Legislative Director and remain on their staff.
Before coming to the US, I completed a four year, biodynamic agriculture training program while still in Germany.
When it comes to working at the Co-op, I prefer to be on my feet, see people’s faces and interact with them rather than sit and stare at a screen, so my job as a cashier is a good fit.
I live on my farm, Fools Farm, in Tunbridge, VT, where I am a beginner sheep farmer.
